Returns Policy

Quality Tools are happy to consider claims if notified within 28 days from invoice date.
We will, at our discretion provide a credit where goods have been lost, wrongly delivered or invoiced, incorrect goods have been delivered as a result of our error, damaged by us in transit or short supply of order.

Generally, we will not arrange collection of goods in circumstances other than those listed above. All returns must be authorised by us and you should obtain a collection reference.  The goods must be in original manufacturers packaging, protected by an outer box and in a re-saleable condition.

Faulty Goods
We will, at our discretion, provide an exchange of the goods where the goods are faulty, whereby goods shall be deemed to be ‘faulty’ if they do not materially conform to the documentation that accompanies the goods during the above referenced 28 day period.  To avoid doubt, this provision is in addition to any express warranties (if any) that are stated in any such documentation.

The return delivery of the faulty goods is the responsibility of the customer.


Where a customer is upgrading and the consumables fall within the Return Period or approval has been granted for return the following process occurs:

  • A Return Authorisation request is raised by the consultant and this is attached to the goods being returned.
  • Customer attaches form to items being returned and couriers by to Quality Tools at the customers expense
  • Once Quality Tools receives the returned item, it wil be inspected to ensure it is in salable condition, and once it has been authorised the item will be credited to your account and will remain there as a credit
  • If item has not been deemed to be in a salable condition, it will be returned to the customer and any courier/transport charges will be charged to their account












We have had a few instances recently of shipments that have been damaged in


transit being accepted and signed for by our customers with no note or disclaimer.




PLEASE NOTE:  If any goods turn up with the packaging damaged you must write on the receipt


from the freighting agent that the packaging is damaged. 






The freighting company’s will not accept responsibility or indeed pay out insurance etc.


if you accept the goods.  Please ensure all of your staff are aware of this policy. 


Please take particular care with large tool boxes.




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